Workplace Solutions

Qwest provides a range of business support services that are crucial to the operation of a thriving and efficient organisation. The key to our success is that we understand our clients services and the complex requirements of multiple stakeholders.

 

Self-Service

Introduction of User-Friendly Self-Serve Portal

187

Key Performance Indicators Attainment

100%

Improved
Efficiency

 

Scope

Integrated administration teams focus on supporting the delivery of services including:

  • Administrative support

  • Transactional support

  • Project support

  • Access management

  • Event management

  • Reception services

Integrated workplace management teams deliver the following services:

  • Opening and closure

  • Janitorial services

  • Handyman

  • Meeting room setup

  • Replenishment services

  • Incident management

  • Moves management

  • Space planning


Efficient

The key to our success is that we understand our clients services and the complex requirements of multiple stakeholders. Our engaging approach is focused on meeting the immediate needs of stakeholders whilst predicting future needs; ensuring the most effective, efficient and economic use of resources in our delivery of support services.

Consistency: A single point of contact channels demand via a case management system. This allows prioritisation through a series of business rules and provides consistency of service, standardised working and a multi-skilled, flexible workforce.

Information Management: We continually monitor our performance through our web based portal to ensure drive quality and continuous improvement. Our self-monitoring generates performance data for reporting, both to support the agreed KPIs and inform our management team.


Effective

We are committed to developing new skills and supporting new ways of working so we invest in training our people. Core finance, IT and planning skills have been enhanced through training and this means our people are able to respond more effectively to demand from customers.

Productive Teams: The investment in up-skilling and multi-skilling, providing clear progression and career paths, has helped to retain our highly skilled people.